Direct Debit

Vodafone's Easypay (Direct Debit) is the safe and easy way to pay your Vodafone account. With Vodafone Easypay your Vodafone account is paid automatically from your bank account every month.

To setup your Easypay simply:

  1. Download and print out the direct debit form. You will need Adobe Acrobat Reader, which you can get from here. Read the terms and conditions. Fill out the form sign it.

  2. Return by post to:

    Accounts Receivable
    PO Box 39092
    Wellington Mail Centre
    Lower Hutt 5045

How Vodafone Easypay works...

  1. Your Vodafone Statement advises you of the time frame you have to check or query your Vodafone account. From the time you receive your Vodafone account, you'll have sufficient time to check or query anything you're not sure about.

  2. The correct amount is paid automatically from your bank account. Each month your bill is automatically paid on time, with no effort required by you.


What happens when I return this form?
This form gives your bank the authority to pay your Vodafone account from your bank account each month.

Does my bank allow me to pay by Easypay?
All major banks in New Zealand offer this service.

When do I stop paying by cash or cheque?
The start date for your Vodafone Easypay payments will appear on your Vodafone account. Until then, please continue to pay your account by cash or cheque.

What if my Vodafone account is wrong?
Simply contact Vodafone before the date advised on your Vodafone account and it will be corrected.

What if I want to stop paying using Vodafone Easypay?
You can cancel your Vodafone Easypay payments any time you like. Just notify your bank or Vodafone Customer Services in writing at the address below.

Accounts Receivable
PO Box 39092
Wellington Mail Centre
Lower Hutt 5045

Terms and Conditions

Conditions of this authority to accept direct debits

  1. The Initiator:
    1. Has agreed to give advance notice of the net amount of each Direct Debit and the due date of the debiting at least 10 calendar days before (but not more than 2 calendar months) the date when the Direct Debit will be initiated. This advance notice must be provided either:
      1. in writing; or
      2. by electronic mail where the Customer has provided prior written consent to the Initiator.
        The advance notice will include the following message:-"This will be direct debited from your bank account on (initiating date)".
    2. May, upon the relationship which gave rise to this Authority being terminated, give notice to the Bank that no further Direct Debits are to be initiated under the Authority. Upon receipt of such notice the Bank may terminate this Authority as to future payments by notice in writing to me/us.

  2. The Customer may:-
    1. At any time, terminate this Authority as to future payments by giving written notice of termination to the Bank and to the Initiator.
    2. Stop payment of any Direct Debit to be initiated under this authority by the Initiator by giving written notice to the Bank prior to the Direct Debit being paid by the Bank.

  3. The Customer acknowledges that:-
    1. This authority will remain in full force and effect in respect of all Direct Debits passed to my/our account in good faith notwithstanding my/our death, bankruptcy or other revocation of this authority until actual notice of such event is received by the Bank.
    2. In any event this authority is subject to any arrangement now or hereafter existing between me/us and the Bank in relation to my/our account.
    3. Any dispute as to the correctness or validity of an amount debited to my/our account shall not be the concern of the Bank except in so far as the Direct Debit has not been paid in accordance with this authority. Any other disputes lies between me/us and the Initiator.
    4. Where the Bank has used reasonable care and skill in acting in accordance with this authority, the Bank accepts no responsibility or liability in respect of:
      - the accuracy of information about Direct Debits on Bank statements
      - any variations between notices given by the Initiator and the amounts of Direct Debits.
    5. The Bank is not responsible for, or under any liability in respect of the Initiator's failure to give written advance notice correctly nor for the non-receipt or late receipt of notice by me/us for any reason whatsoever. In any such situation the dispute lies between me/us and the Initiator.

  4. The Bank may:-
    1. In its absolute discretion conclusively determine the order of priority payment by it of any monies pursuant to this or any other authority, cheque or draft properly executed by me/us and given to or drawn on the Bank.
    2. At any time terminate this authority as to future payments by notice in writing to me/us.
    3. Charge its current fees for this service in force from time-to-time.
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